Technical Support
Get acquainted with TechVision Software Support through our 60-day free introductory offer. To activate this offer, you need to register online if you did not purchase the software directly from TechVision's web site.
Before seeking technical support, try to find the answers you need in the product Help Manual or User's Guide, or visit our FAQs web page for answers to most frequently asked questions. This could save you time and money.
For answers to special technical questions, email to TechVision Support at
support@tkvision.com or submit the Technical Support Request Form online. In most cases, you should receive our email or telephone response in 24 hours.To help us help you with your questions, please follow the following guidelines:
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Collect as much information as you can about your problem. Be as specific as possible and provide your application scenario that failed in performing the operations.
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Include the Product Name and License Number in your technical support request.
The 60-day free support period starts from the date the software is shipped to you.
If you wish to continue to receive uninterrupted technical support, you can subscribe one year extended support services upon the completion of your 60-day introductory period. Please contact us at support@tkvision.com for details and place your order before the free support expiration date.
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For more information, please contact (510) 865-4332.
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